Oahu Transit Services, Inc.

Fixed Route

Monthly Performance Report

September 2021

Prepared by OTS Service Evaluation

· Ridership

Average weekday fixed-route boardings for the month of September 2021 were 103,518, up by 34,270 or 49% from the previous year. Average weekday fixed-route boardings were down as compared to the previous month of August, decreasing by 2,464.

· On-Time Performance

System-wide on-time performance measured at 74.5% for the month of September 2021. There were 34 routes that exceeded the on-time performance standard set at 80% and two (2) routes performed under 50%, our on-time standard.

· Farebox Recovery

Farebox recovery for the first three (3) months of the year is not available.

· Maintenance

Miles between mechanical road calls remained high at 12,142 miles for September and bus availability was 88.8%.

· Service Delivery

The social distancing pass ups for the month of August averaged 18 incidents per weekday, an increase from the average of 13.3 in the previous month.

· Safety and Security

The trend in miles between major collisions reported at 421,926 miles with three (3) major accidents in the month of September. There was an increase in the preventable accidents for the last rolling 12-months. The 12-month rolling average rate for industrial accidents continues to decline.

· Human Resources

The trend in Operator unscheduled absences is slowly improving with Operator attendance at 77% for the first three (3) months of the year. There were no Operator days off cancelled for the first quarter of the year.

· Call Centers

The call center staff continued to answer 99% of calls within 5 minutes this year.